Minimum Order Price
SERIFED has set minimum order value to Rs. 1,000. This means customers cannot place the order if the
order total is below 1,000.
SERIFED accepts only online payment through Credit Card and Debit Card. We as a merchant shall be
under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the
decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset
limit mutually agreed by us with our acquiring bank from time to time.
SERIFED provides free shipping for all E-Commerce orders across India. Following are the approximate
timelines for dispatch and delivery of products.
Dispatch: SERIFED will dispatch products for orders received within 7 working days from the date of
order. Dispatch is subject to confirmation of payment received from payment gateway/bank.
Delivery: We ship the products through Speed Post services from India Post. Expected delivery time is
7 days from dispatch. The delivery time may exceed for remote locations.
Orders once placed cannot be cancelled.
SERIFED accepts returns only in following cases:
1. Products are received in damaged condition
2. Products received are different from those ordered
In any of these cases, customer can return the products to SERIFED. SERIFED will replace the product
within 30 working days.
Customer should adhere to following guidelines for returning products:
Please inform SERIFED customer care through email or phone immediately on the receipt of the product
about damage or problems on phone no: 0674-2545586/2545852/25405447
Please retain original packing including tags, labels and products should be returned in the same
conditions as delivered. Please note that if any wear/tear, altercations to products are found which are
obvious to be done by customer, return won’t be accepted.
Based on the instructions from SERIFED executives, customer can ship the product through courier back
Please ship the courier to following address E-Commerce Customer Support,
Odisha Cooperative Tassar & Silk Federation Ltd.
Plot No.-140, Sahid Nagar, Near SERIFED Office, Bhubaneswar- 751007
Please mention your name, order number and mobile number on the box Customer should intimate about
the courier and tracking ID to SERIFED customer care team as soon as products are dispatched.