Minimum Order Price

SERIFED has set minimum order value to Rs. 1,000. This means customers cannot place the order if the

order total is below 1,000.

Payment Method

SERIFED accepts only online payment through Credit Card and Debit Card. We as a merchant shall be

under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the

decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset

limit mutually agreed by us with our acquiring bank from time to time.

Shipping Policy

SERIFED provides free shipping for all E-Commerce orders across India. Following are the approximate

timelines for dispatch and delivery of products.

 Dispatch: SERIFED will dispatch products for orders received within 7 working days from the date of

order. Dispatch is subject to confirmation of payment received from payment gateway/bank.

 Delivery: We ship the products through Speed Post services from India Post. Expected delivery time is

7 days from dispatch. The delivery time may exceed for remote locations.

Cancellation Policy

Orders once placed cannot be cancelled.

Return Policy

SERIFED accepts returns only in following cases:

1. Products are received in damaged condition

2. Products received are different from those ordered

In any of these cases, customer can return the products to SERIFED. SERIFED will replace the product

within 30 working days.

Customer should adhere to following guidelines for returning products:

 Please inform SERIFED customer care through email or phone immediately on the receipt of the product

about damage or problems on phone no: 0674-2545586/2545852/25405447

 Please retain original packing including tags, labels and products should be returned in the same

conditions as delivered. Please note that if any wear/tear, altercations to products are found which are

obvious to be done by customer, return won’t be accepted.

 Based on the instructions from SERIFED executives, customer can ship the product through courier back

to SERIFED.

 Please ship the courier to following address E-Commerce Customer Support,

Odisha Cooperative Tassar & Silk Federation Ltd.

Plot No.-140, Sahid Nagar, Near SERIFED Office, Bhubaneswar- 751007

0674-2545586/2545852/25405447

 Please mention your name, order number and mobile number on the box Customer should intimate about

the courier and tracking ID to SERIFED customer care team as soon as products are dispatched.